Privacy Policy
1. Introduction
Welcome to Tyler Ziegler's Web Hosting and Development services. This site and service is owned and operated solely by Tyler Ziegler as an individual. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We may collect the following types of information when you use our services:
- Personal Information: Name, email address, phone number, billing address, and payment details required to provide hosting services. This data is managed through our billing platform, Paymenter, which maintains records of your account history, invoices, and service subscriptions.
- Usage Data: IP addresses, browser types, diagnostic data, and access times collected automatically by our website and the Enhance Control Panel to operate and improve the infrastructure, ensure security, and prevent abuse.
3. How We Use Your Information
Your information is primarily used to:
- Provide, maintain, and bill for our web hosting and development services.
- Process payments securely through third-party processors (such as Stripe or PayPal). We do not directly store full credit card numbers on our local infrastructure.
- Notify you about changes, server maintenance, or issues with your account via Paymenter.
- Provide customer support locally from Manitoba.
- Detect, prevent, and address technical issues or fraudulent activity.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use portions of our service (e.g., client portal billing).
We also utilize Umami Analytics, a privacy-focused, cookie-less website analytics platform, to gather anonymous usage statistics (such as page views, referrer sites, and general browser types) to help us analyze and improve our site performance. Umami does not collect any personally identifiable information, does not track you across other websites, and respects browser Do-Not-Track settings. All analytics data is self-hosted on our own secure infrastructure (zieglerbox.space) ensuring full data sovereignty and privacy.
5. Data Security & Storage
The security of your data is important to us. Your website data and account information are stored in Tier-1 data centers located in St. Louis, Missouri and Westman, Manitoba utilizing Enhance-managed infrastructure. We implement commercially reasonable safeguards and industry-standard encryption to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security against sophisticated cyber attacks or unauthorized breaches.
6. Third-Party Service Providers & Privacy Policy Disclosures
We do not sell, rent, trade, or lease your personal information. To operate our business and deliver secure hosting services, we share data with trusted third-party software applications and processing services. Below are disclosures of all external services utilized on this site, along with direct links to their respective privacy policies:
- Paymenter Billing Platform: Our self-hosted client billing and provisioning portal. Manage your account details, subscriptions, and invoices. Learn more via the Paymenter Project Page.
- Enhance Control Panel: Powering our next-generation web hosting management and server infrastructure operations. View the Enhance Privacy Policy.
- Stripe: Payment processing services integrated within Paymenter to handle secure credit card transactions without storing raw card data on local servers. We have enabled detailed Stripe customer settings to assist in fraud prevention, KYC (Know Your Customer) compliance, and automated billing accuracy. Under these settings, we share expanded billing metadata with Stripe, including your full name, email address, phone number, physical billing address, transaction details, IP address, and browser/device session identifiers during the payment process. View the Stripe Privacy Policy.
- PayPal: Supporting alternative secure online billing transactions. View the PayPal Privacy Policy.
- Google Forms: Used to securely manage and process our website's consultation and custom website quote requests. View the Google Privacy Policy.
- Google Fonts: Loads clean typography for responsive website layout presentation. View the Google Fonts Privacy Terms.
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Umami Analytics: Privacy-focused, cookie-less website analytics self-hosted at
zieglerbox.spaceto analyze general website usage trends. View the Umami Privacy Policy.
7. Disclosure of Data
We do not sell your personal data. We may disclose your data in the good faith belief that such action is necessary to:
- Comply with a legal obligation or lawful request from authorities in Manitoba or Canada.
- Protect and defend the rights or property of Tyler Ziegler.
- Share data with trusted third-party software providers strictly for the purposes of technical support, automated provisioning, and billing operations as described above.
- Prevent or investigate possible wrongdoing in connection with the Service (such as AUP violations).
8. Your Rights
Under Canadian privacy regimes, you have the right to access the personal information we hold about you and to request that it be corrected if inaccurate. To exercise these rights, please contact us.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us for local support in Hartney, Manitoba.